Frequently Asked Questions
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For queries other than the FAQs below, kindly write to us at firstname.lastname@example.org and we’ll be more than happy to assist you further.
The passport must have a 6 month validity during your travel period.
Dynamic International Airways LLC is NOT part of the Visa Waiver program. Please check at travel.state.gov what is necessary for you to travel to other countries. If you do not have a U.S. passport, you should check with your government, and the U.S. government to see if you will need a Visa to travel with us.
Below are a couple helpful websites regarding this information.
Check- in / Ticket Counter
International flights: check-in begins four (4) hours and closes one (1) hour prior to your scheduled departure. The check-in schedule is valid for all our international flights except for outbound Caracas, Venezuela (CCS) flights, which check-in begins five (5) hours prior to departure and closes two (2) hours prior to departure.
Passengers age 18 and older must bring valid issued government passport with 6 month of validity and any Visa required to visiting country. Please visit tsa.gov for acceptable forms of identification. Birth certificates or other forms of acceptable ID (i.e. passport) are required for Unaccompanied Minors and Infants under the age of two.
Dynamic International Airways Customer Service Plan will ensure flight interruptions will be relayed to Customers as soon as practicable. Review Dynamic International Airways Flight Irregularities Policy.
Traveling With Children
Yes, children less than the age of two are permitted to sit on a parents, legal guardian or immediate family member of legal’s age lap free of charge. Please note that an infant cannot travel unless it is at least 14 days old.
Each fare-paying passenger is allowed to take a car seat or a stroller to the boarding area.
Children between the ages of 5 and 15 may fly as an accompanied minor with a fee of $100 per flight.
Traveling with Pets
Your pet must be at least 8 weeks old. The pet counts as one piece of carry-on baggage. The total weight of your pet and carrier may not exceed 20 lbs. The pet must be in a appropriate pet carrier.
Customer of Size
Customers who are unable to lower the armrest and/or compromise any portion of adjacent seat(s) should proactively book the number of seats needed during the initial booking.
If a customer purchases an additional seat upon initial booking the second seat will be sold at the same low fare as the first seat. Pre-seat fees shall be waived to ensure the customer gets two seats side-by-side.
We recommend that pregnant passengers consult a physician before flying. If pregnant passengers due date is within 14 days of travel, Dynamic International Airways will require a note from physician.
No, Dynamic International Airways does not provide an allergen-free flight, but Dynamic International Airways will make our best effort to accommodate those passengers with allergies.
Copy of Part 382
Dear passengers you can obtain your copy of Part 382 regulation through sources displayed below.
- For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
- By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
- By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
- On the Aviation Consumer Protection Division’s Web site (http://airconsumer.ost.dot.gov)
Customers with Disabilities
POC devices are covered in SOM Chapter 9 9.8 there is a list. Passengers will have to communicate to ticket agent/reservations the model number, type, manufacturer to ensure it will be acceptable.
When booking a reservation over the telephone, a special request can be made for the passenger who is requesting special assistance. If you book online, please then contact Dynamic International Airways Customer Care department to make notation of your special request on your Passenger id Record. Our numbers is +1(336) 790-8176 and request the assistance to be added to the reservation.
Dynamic International Airways allows firearms to be transported as checked baggage only using the following guidelines:
- All customers must declare their firearm at time of check-in;
- Dynamic International Airways does not accept ammunition for transport either in the cabin of the aircraft or as checked baggage;
- All firearms must be unloaded;
- Firearms must be in a hard-sided, locked case able to withstand normal baggage handling without damaging the firearm or other baggage.
The Transportation Security Administration (TSA) has an approved list of items that can be brought on board. Please contact TSA at 1-866-289-9673 or visit www.tsa.gov.
Items found in the terminal or on the aircraft are turned in to Dynamic International Airways local airport office. We will make our best efforts to locate the passenger who lost the item. Items will be kept for 30 days. Unclaimed items will be sent to salvage. All lost articles are logged and held at the local baggage office until the passenger claims them, or makes arrangements to have them shipped at the owner’s expense. All high value items are locked in a secure area whenever possible to reduce the possibility of theft. All Passengers with Lost & Found issues are asked to contact the Dynamic International Airways station manager at the airport where their articles were lost to make a report.
Once a passenger’s baggage has been determined to be missing or delayed, a report must be completed within four (4) hours of arrival time. The passenger is also given a local service number, or the Dynamic International Airways Service Office number, for any questions or concerns that may arise. Review Dynamic International Airways Lost or Damaged Baggage Policy.
No, it is free to check a car seat. A child restraint system (CRS) will be accepted for transportation in the Passenger cabin ONLY if the restraint system bears the approved label stating “approved for automotive and aviation” tag on it.
There is no charge to check wheelchairs, strollers, car seats, or other assistive devices. They can be used to assist you through the airport to the gate area and then be checked prior to boarding the aircraft.
Yes, you can call our Call Center at +1(336) 790-8176 and add baggage up to 24 hours before your schedule flight.
No, all baggage transportation fees are non-refundable. However, if you decide not to bring your bag, you may have the fee placed back on a credit file to be used on a future Dynamic International Airways flight.
Yes. Passengers wishing to check luggage will be charged a per person, per bag, per segment Baggage Transport Fee between $15 and $75. All Baggage Transport Fees are non-refundable. Standard Size baggage must weight 50 lbs or less. Heavy Baggage must weigh 99lbs or less. The outside measurements of each bag must not exceed eighty (80) inches. Please review Dynamic International Airways Checked Baggage Policy for exact amounts.
Yes, Dynamic International Airways currently only offers one way fares. Customers may find it easier to contact Dynamic International Airways Call Center at +1(336) 790-8176 to assist with this change. Please have confirmation numbers available when calling.
Yes, a customer may add a flight to their current itinerary, however in some cases an additional itinerary may need to be made separately. Please keep in mind, most of Dynamic International Airways flights are non-stop and/or direct. Presently, we have no connecting flights.
Yes, customers may remove these items and receive a credit file which may be used for future travel up to one year.
Yes, customers may check bags up until 2 hours prior to scheduled flight time by calling +1(336) 790-8176, or when checking into their flight at the ticket counter.
Yes. Customers may cancel a passenger on an existing itinerary. A cancellation fee of $150 for each passenger, each way, cancelled will apply.
Customers may be added to the current itinerary if the same fare class is available. However, if the fare is no longer available, the customer must be booked separately at the current fare price. If the new Passenger is under the age of 13, please contact Dynamic International Airways Call Center at +1(336) 790-8176 to book the reservation. Please have confirmation numbers available when making your call.
Customers may make changes to their itinerary up to 72 hours before the scheduled departure time. For flight changes between 24 to 72 hours prior, but outside 24 hours, please contact Dynamic International Airways Call Center at +1(336) 790-8176. Please have your confirmation number available when calling.
On our B767 – 200 aircraft our Business class seats have a maximum width of 22.5” and a minimum width of 19”, and our Economy class seats have a maximum width of 18” and a minimum width of 17”.
Our B767 – 300 aircraft have a First class seating with uniform width of 20″, Business class seats have a maximum width of 22.5” and a minimum width of 19”, and our Economy class seats have a maximum width of 18” and a minimum width of 17”.
Unfortunately, Dynamic International Airways does not offer snacks onboard.
Laptops, portable movie players, portable music players, and other approved devices may be used onboard the aircraft. In-flight crew members will notify all passengers when it is safe to use these devices. Portable radios, cell phones, and other such devices may not be used during flight at anytime. If there are any questions about a certain device, please ask an in-flight crew member. Review Dynamic International Airways’ list of Portable Electronic Devices.
Yes, seats may be reserved at the time of your booking, but seating is not guaranteed. Changes may be made subject to availability.
At this time, Dynamic International Airways does not offer Wi-Fi on any flights
Dynamic International Airways flights are non-smoking. Smoking cigarettes, regular and electronic, is not allowed onboard our aircraft, but chewing tobacco is allowed.
No, currently Dynamic International Airways does not offer alcoholic beverages on flights.
At this time, Dynamic International Airways does not offer in-flight TV on any flights.
Reservations and Ticketing
Yes, Dynamic International Airways offers travel protection. Please check our Insurance section on the website.
Dynamic International Airways offers international flights to several cities around the world.
MasterCard, Visa and American Express.
Dynamic International Airways and TSA requires a government issued photo ID for all travelling passengers ages 18 and older. If a passenger fails to provide proper identification to the airport on the day of departure, the passenger will not be permitted to travel. Please visit TSA’s official website for acceptable forms of identification.
Yes. For group bookings of ten or more seats, please call our Call Center at +1(336) 790-8176 and ask for our Group Desk Supervisor.
All Dynamic International Airways fares are based on point-to-point travel. At this time Dynamic International Airways does not offer connecting service. All travel involving a stop is on direct service that does not require a change of plane.
Yes. We recommend that all passengers call to reconfirm their flight 24 hours prior to departure.
Dynamic International Airways does not permit passenger to stand-by for earlier flights. In the event a passenger misses his/her flight, Dynamic International Airways will permit the passenger to be listed as a Stand-By on the next available flight. Travel as a Stand-by is not guaranteed and the Stand-by List will be cleared at Dynamic International Airways sole discretion.
If a Dynamic International Airways flight is delayed or canceled, a Dynamic International Airways representative will contact all passengers who are on a canceled flight with other available options. Please review Dynamic International Airways policies on Delays and Cancellations.
Yes. To purchase a ticket for another inpidual online, after entering the passenger information, the inpidual booking the flight will be prompted to enter their credit card information. At this point, the id, address, and phone number can be changed to match that of which is on the booking inpidual’s credit card statement.
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