HELPFUL INFO

TARMAC DELAY PLAN

Tarmac Delay Contingency Plan

In accordance with Department of Transportation Enhanced Protections for Airline Passengers regulations (14 CFR Part 259), Dynamic International Airways has established a Tarmac Delay Contingency Plan, has committed sufficient resources to implement the plan, and has coordinated the plan with local authorities at the U.S. airports it serves. In the unlikely event of a long onboard delay on a Public Charter flight prior to takeoff or upon landing, our Systems Operations Center will coordinate with the pilot-in-command of the aircraft, the local Airport Operations Team, and authorities at the airport to implement our plan.

Onboard delays are situations we always try to avoid. Despite these efforts, weather, gate-space limitations, restricted visibility, airport conditions, mechanical problems, Air Traffic Control requirements, or other uncontrollable circumstances may cause unavoidable ground delays.

In these cases, Dynamic International Airways will ensure that at any U.S. airport:

1. The aircraft does not remain on the tarmac for more than three hours in the case of a domestic flight, or four hours in the case of an international flight, unless (a) the pilot-in command determines there is a safety-related or security related reason the aircraft cannot leave its position on the tarmac to deplane passengers (e.g., weather, a directive from an appropriate government agency); or (b) Air Traffic Control advises the pilot-in-command that returning to the gate or another disembarkation point would significantly disrupt airport operations. 1304/01/2014 13 Dynamic International Airways 6-3-14 General Operations Manual Chapter 6 Flight Operations and Maintenance Page Revision

2. In the case of a delay of two hours or more, provided the pilot-in-command determines it is safe and secure to do so, Dynamic International Airways will provide snacks and drinking water to passengers while the aircraft remains on the tarmac.

3. In all cases while the aircraft is on the tarmac, Dynamic International Airways will: a. Ensure that cabin temperatures remain comfortable and lavatories remain operable. (If necessary and safe to do so, remote aircraft lavatory servicing will be requested and furnished.) b. As necessary and safe to do so, provide adequate medical attention consistent with established Dynamic International Airways procedures. c. Provide passengers on the delayed flight notification regarding the status of the delay every 30 minutes while the aircraft is delayed, including the reasons for the tarmac delay, if known.

4. In all cases, Dynamic International Airways will provide passengers on a delayed flight notification beginning 30 minutes after scheduled departure time (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from the aircraft if it is at the gate or another disembarkation area with the door open, provided the opportunity to deplane actually exists.

5. At all U.S. airports (including diversion airports) that are served by Dynamic International Airways, Dynamic International Airways has coordinated this plan with airport authorities, the Transportation Security Administration (TSA), and if the airport is regularly used for international flights operated by Dynamic International Airways, U.S. Customs and Border Protection (CBP). This coordination includes the ability to share facilities and make gates available at the airport in an emergency.